We specialize in delivering Microsoft Dynamics CRM-based “Business Center” solutions that centralize your business data. “Business Center” is an intuitive, highly integrated, mobile ready and cloud enabled solution that can be easily extended to fit your business.

  • Line of Business Rapid Application Development

  • Sales Optimization

  • Marketing Segmentation

  • Service (Call) Center

  • Delivery and Automation

Services

  • Solution Leadership and Governance

  • System Configuration and Customization

  • Line of Business Automation and Workflow

  • Upgrade and Planning Services

  • Managed Services - Support, Training and Maintenance

  • Microsoft Dynamics CRM, Microsoft Dynamics Marketing, Unified Service Desk, and Social CRM solutions

VERTICAL MARKET EXPERIENCE
Most of our clients have very specialized needs and requirements. Below are just a few of the verticals we work in and the solutions we provide.
Financial Services
Financial Services
Title Management
Portfolio Management
Asset Management
Document Management
Manufacturing
Manufacturing
Engineering Requests
Quality (RMA) Management
MTO Processing
Logistics
Logistics
Supply Chain Visibility
Order/Fulfillment Management
Healthcare
Healthcare
Physician Referral
Emerging Business
PROJECT SPOTLIGHT
MacroPoint Dynamics CRM Lead Management Tool
Customer Management ◦ Nurturing ◦ E-Marketing

  • Anywhere/anytime visibility into their customer nurture process.

  • Deployment of Microsoft Dynamics CRM Online and Office 365 to meet the anywhere/anytime visibility requirement.

  • Mapped Dynamics CRM Business Process Visual Components to MacroPoint Customer Nurture Process.

  • Integrated Click Dimensions Email Marketing and Landing Page technology to facilitate e-mail direct marketing and nurture process (drip) campaigns.

Project Spotlight
TECHNOLOGY SPOTLIGHT
Bennett Adelson is fluent in many enterprise class technologies and tools.